Confirmed Service Customer
I had my vehicle serviced in early november, oil change, flush transmission, transfer case etc…immediately after, check engine light came on, and a bad vibration developed. Reported both, took truck back in, engine light was reset but no time to check vibration…check engine came back on again, took truck back in on nov 14th and it sat there until december 15th when they finally finished work on oil pump. Vibration still not addressed, which i know is related to the tranny flush, gm service bulletin on this but they ignored it. Was without truck for over a month and still not right and i will not drive it any real distance, will not be back to Lewes location if i can avoid it, completely unacceptable, no offer of comparable loaner and no updates unless i made contact to see what was going on. Used to trust them, not any more
Michael M.
OCEAN VIEW,
DE
Business Response
Thank you, Mr. Moyer for returning your survey.
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