Confirmed Service Customer
We had a 8:20 appointment for our Tahoe, so my wife took the car thinking she would wait for the car and when it was finished, she’d go on with her day and run errands in the Lewes area. Well apparently 8:20 was a drop off appointment time, not a work on the car appointment time. She was informed that if she waited, it wouldn’t be done until after 3pm. This is for an oil change and tire rotation. This is after waiting over a month for an appointment. I had to drive the 30 minutes from our home to pick her up and then try to get back for another appointment and of course she got none of her errands done. Then we were notified at approximately 4:45 pm that the car was ready, but they close at 5 pm, so no car until the next day. So two days of making special arrangements for a simple oil change and tire rotation. Our previous car was serviced at a different dealership, with far more favorable results.
William B.
MILLSBORO,
DE
Business Response
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Matthew is the best and as long as he works there, I will always be Chevy customer.
Confirmed Service Customer
Impressed with their professionalism and commitment to getting the problem with my car fixed
Confirmed Service Customer
From the start it was easy to make an appointment! The service was done in a timely manner and the service tech was pleasent and informative!!! Thank ...
Confirmed Service Customer
Shane the service advisor was great, he was kind and friendly. He also took my car in right away and provided great service.
