Everyone I worked with was polite and efficient from the sales person Glenn to the service person Shane. I was disappointed that a repair had to be made only days after my purchase but that had nothing to do with sales or service department personnel.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at i.g. Burton Lewes Automall! Please don't hesitate to reach out to us if there's anything more we can do!
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole i.g. Burton Lewes Automall sales team would like to thank you for coming in and we hope to see you again in the near future.
I have been taking my car to IG Burton for service for years. I have also bought many cars from IG Burton over the years and so has my husband and my sons. This is the first time I've encountered any problems. I called and made my appointment about a week before coming in. In the past, when I would come in and drop off my vehicle the gentlemen would ask me if I needed a ride. He would also tell me that it would take about 1.5 hours. He was always pleasant. I believe his name was Zach. He was always very helpful and polite. This time the person who helped me was named Shane. When I asked him how long it would take he said that it would be finished later in the afternoon. I said why would it take so long? My appointment was for 9:40 am. I arrived at 9:30 am. He then proceeded to tell me, in a very rude way that I had scheduled a "drop-off" appointment and not a "wait" appointment. I then tried to explain to him that this had never happened to me before and that I needed my car. I asked if it could possibly be done by 2:00 pm and he said he didn't know. His manner was extremely rude and disrespectful. I then asked if my car wasn't finished by 2:00 if I could get a car and he very rudely said, "No, we can't do that." I was contemplating whether I could leave the car or not because I needed the car in the afternoon, and he again rudely said, "Are you going to leave the car or not?" It was cold and raining hard and he never even asked if I needed a ride. Zach always asked if I needed a ride. I have to say I am extremely dissatisfied with how I was treated at the dealership yesterday. I will say that I received a text around noon that my car was ready. When I went to pick it up Shane was not there. Zach (I believe that's his name) was there and again he was helpful and polite. He went and got my car for me and brought it to the front of the dealership as the weather was horrible. I will return for service at IG, but if I ever see Shane again, I will not allow him to wait on me.
We apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.
We purchased 4 new tires for my Tahoe. While we were driving home we checked our tire pressure on the info display. Each tire had a different tire pressure some too high others too low. We needed to stop and fill/adjust the pressure for each tire. The caps were also green from our previous tires which had nitrogen. The new tires were not filled with nitrogen. First time we have been disappointed in the service departments performance
I don’t think I could have had a better experience from start to finish. So helpful. Everyone took their time to really work with my not so great credit. When purchasing one of the cheapest cars you sell and getting service like I did I will definitely recommend the store.
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Anthony, thank you for taking the time to write about your experience at our dealership. All of us at i.g. Burton Lewes Automall pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Robert, we appreciate your kind words. The entire team at i.g. Burton Lewes Automall thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
Matt is always knowledgeable and accommodating. I would like to see IG Burton offer some discounts. I am a senior citizen as well as a Veteran and AAA member. I had an oil change and a headlight bulb replaced with this visit. I realize changing bulbs is not as simple as in the past but I was charged $112 just for labor to change the bulb. I think discounts would help and I for one would be glad to welcome them. Based on my experience, I will continue to use IG Burton in Lewes to service my vehicle.