1218 Reviews Found
Confirmed Service Customer
My check in was fast and friendly, the waiting room was clean and comfortable, the bathroom was very clean. My service was completed in a timely manner. I am very satisfied with I.G. Burton Lewes Automall. With the impact of coronavirus I was pleasantly surprised at the use of gloves and the social distancing practiced.
Karen F.
GEORGETOWN
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
The staff is always professional and respectful. Very pleased in all aspects of my experience with IG Burton.
Angelina T.
REHOBOTH BEACH
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing i.g. Burton Lewes Automall and we hope to see you again soon!
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Confirmed Service Customer
Had the 25,000 mile maintenance, everything good with one exception: scope of work shows that the tires were rotated, I checked when I got home, they were not.
Charles B.
LEWES
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Would love to know why I was told that IG BURTON cannot install basic fog lights in a brand new Silverado. Kinda strange. Could install a fog light on a bicycle if I wanted too and this place cantinstall one in a truck.
Robert O.
REHOBOTH BEACH
Business Response
Hi there, thank you; we appreciate your feedback! We hope you have a great day!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Easy to make appt. tech quoted me approx wait time, excellent service and professional
Carl W.
LEWES
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Mechanic had to track down what was causing my battery to drain. Found it and I have vehicle back.
Donna V.
Millville
Business Response
Donna - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Business Response
Hi there, thank you; we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the i.g. Burton Lewes Automall team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Service Customer
Since being acquired by IG Burton, there is no appearance that the service writing staff even cares that you came to their dealership for service. I���ve never had an issue with the ���hands on��� mechanical part of the service though. The previous owners provided a very positive experience and were a breath of fresh air compared to Diver. But now we���re back to the ���Diver��� experience just like the Milford IGB store. Sad. Doesn't take any extra time or money to act like you care that the customer walked in the door. Tip..when a customer walks in the door and there are 4 service writers staring into their computer screens and it takes 45 seconds for one of them to acknowledge the only customer in the room, that is not good service. I brought a tire in for repair from my daughters Honda. I have two Chevys and was in the system. Dropped the tire off at 10. It took all day to repair. I came in and paid. The service writer said thanks, your tire is outside on the ground and continued on with what he was doing previously. No offer of help or anything. SMH. Time for some in service training.
Brian A.
LEWES
Business Response
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
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Confirmed Sales Customer
Spent a lot of time to make sure that I was happy
Charles A.
LEWES
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
You folks are consistently prompt, professional and great to work with in my experience.
John M.
DAGSBORO
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Service Customer
Drop off and pick up were easy and quick!
Catherine D.
REHOBOTH BEACH
Business Response
Hi, thank you so much for the positive review! If you're ever in need of more help, please let us know!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing i.g. Burton Lewes Automall and we hope to see you again soon!