1305 Reviews Found
Business Response
We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Shane was great to work with. The mechanic who worked on my car was lacking in that he didn't ck his work. My wiper squirter was not fixed properly. Dribbling out on one side. Remotes were replaced however he never checked passenger side doors to notice they did not lock or unlock with new remote. Acuators needed replacing but he should have seen that. Work that was done where he had to pull trunk top lining down was never put back in place. I have tried to take care of that myself but can not get it back in place. The next time I am in the area I am bringing the car back to have that issue addressed. Radio surround was broken when removed but that was fixed with parts from a car that "was going to auction".
Shirley H.
BETHANY BEACH
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Hello Michael, thanks for your perfect survey to i.g.Burton Lewes service department. I told Matt about your survey and we���re so pleased to know you had a good experience with us. Please remember that the GM Survey will follow in the next few days and he would greatly appreciate you filling that out with all 10���s and completely satisfied in order for him to pass the survey. Thank you again for your perfect survey! Please stay safe and be well until we meet again!
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Business Response
Hello Elizabeth, thanks for your perfect survey to i.g.Burton Lewes service department. I told Shane about your survey and we���re so pleased to know you had a good experience with us. Please remember that the GM Survey will follow in the next few days and he would greatly appreciate you filling that out with all 10���s and completely satisfied in order for Shane to pass. Thank you again for your perfect survey! Please stay safe and be well until we meet again!
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Confirmed Sales Customer
I normally don���t write reviews but I was very impressed with the service at your dealership. Dana, our salesperson was exceptional. He was very knowledgeable and professional. But most important , I did not feel pressured or rushed into making a purchase. Would definitely recommend!
George W.
MILLSBORO
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
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Business Response
Hello Vasker, thanks for your perfect survey to i.g.Burton Lewes service department. I told Matt about your survey and we���re so pleased to know you had a good experience with us. Please remember that the GM Survey will follow in the next few days and he would greatly appreciate you filling that out with all 10���s and completely satisfied (in all categories) in order for him to pass. Thank you again for your perfect survey! Please stay safe and be well until we meet again!
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Business Response
Hello Eric, thanks for your survey to i.g.Burton Lewes service department. I told Zach about your survey and we���re so pleased to know you had a good experience with us. Please remember that the GM Survey will follow in the next few days and he would greatly appreciate you filling that out with all 10���s and completely satisfied in order to pass. Thank you again for your perfect survey! Please stay safe and be well until we meet again!
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Confirmed Service Customer
Frequent updates vis text messaging was very helpful for me
Scott T.
REHOBOTH BEACH
Business Response
Hello Scott, thanks for your survey to i.g.Burton Lewes service department. I told Shane about your survey and we���re so pleased to know you had a good experience with us. Please remember that the GM Survey will follow in the next few days and he would greatly appreciate you filling that out with all 10���s and completely satisfied in order for Shane to pass it. Thank you again for your perfect survey! Please stay safe and be well until we meet again!
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Confirmed Service Customer
Everyone was polite and friendly. My car was serviced in a reasonable amount of time and everything went as expected.
Frances S.
REHOBOTH BEACH
Business Response
Hello Frances, thanks for your perfect survey to i.g.Burton Lewes service department. I told Matt about your survey and we���re so pleased to know you had a good experience with us. Please remember that the GM Survey will follow in the next few days and he would greatly appreciate you filling that out with all 10���s and completely satisfied in order for him to pass. Thank you again for your perfect survey! Please stay safe and be well until we meet again!
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Business Response
Hello Herbert, thanks for your perfect survey to i.g.Burton Lewes service department. I told Matt about your survey and we���re so pleased to know you had a good experience with us. Please remember that the GM Survey will follow in the next few days and he would greatly appreciate you filling that out with all 10���s and completely satisfied in order for Matt to pass. Thank you again for your perfect survey! Please stay safe and be well until we meet again!
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Confirmed Service Customer
Appreciate the quick response for my emergency repairs and the concern of the service writers with the messages of repairs required. The only problem was, apperently when the tech completed repairs and when moving my truck to the customer pickup area, he left some very dirty/greasy prints on the interior door closing handle, but it did clean up very easily so no worries. Capt Art
Arthur S.
GEORGETOWN
Business Response
Hello Arthur, thanks for your perfect survey to i.g.Burton Lewes service department. I told Shane about your survey and we���re so pleased to know you had a good experience with us. We will also reiterate better quality control to avoid mishaps in the future. Please remember that the GM Survey will follow in the next few days and he would greatly appreciate you filling that out with all 10���s and completely satisfied in order for Shane to pass. Thank you again for your perfect survey! Please stay safe and be well until we meet again!
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Business Response
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (302) 360-8306 at your earliest convenience. We hope to hear from you soon.
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Confirmed Service Customer
I'm always given clear information about my vehicle. The folks in the service dept are polite, professional and prompt. This 2017 Lacrosse has more "tech stuff" than our 2011 Lacrosse had. The screen around the speedometer wasn't left like I had it and it took me a couple of days to straighten it out. I'll have to look before I drive away. Abd, that's no biggie except my Tech skills are limited.
Sharon H.
Lewes
Business Response
Hello Sharon, thanks for your survey to i.g.Burton Lewes service department. I told Shane about your survey and we���re so pleased to know you had a good experience with us. Please remember that the GM Survey will follow in the next few days and he would greatly appreciate you filling that out with all 10���s and completely satisfied in order for Shane to pass (any marks less will fail Shane). Thank you again for your perfect survey! Please stay safe and be well until we meet again!
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Business Response
Hello Anthony, thanks for your perfect survey to i.g.Burton Lewes service department. I told Tony about your survey and we���re so pleased to know you had a good experience with us. Please remember that the GM Survey will follow in the next few days and he would greatly appreciate you filling that out with all 10���s and completely satisfied in order for him to pass. Thank you again for your perfect survey! Please stay safe and be well until we meet again!
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Confirmed Service Customer
I've always been happy with the service you provide.
Robert T.
MILLSBORO
Business Response
Hi, we are so happy to read such a great review about Ig Burton Lewes Chevrolet Buick GMC! Thank you again for the great review!
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Business Response
Thank you Ms Cromarte for returning both surveys perfect. Please stay Safe and be Healthy until we meet again.
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Business Response
Hi there, thank you so much for your positive comments about Ig Burton Lewes Chevrolet Buick GMC!
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Confirmed Service Customer
Courteous employees. Shane gave me a copy of a detailed explanation of what service needed to be performed on my truck
Danny R.
MILLSBORO
Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you again for the great review!
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! We're looking forward to your next visit with us!
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Confirmed Service Customer
I like being able to check in using my phone from the parking lot.
Arthur C.
LEWES
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! We're looking forward to your next visit with us!