Customer Reviews

Bryan Reynolds and the service team gave me 5 star service. This is the best service dept to deal with.

Excellent, processing paperwork time needs to be reduced.

Everyone was polite and on time We were apprised of the situation and they let us know when the car was ready.

Angel was great. The overall experience was straight forward and seamless

Dana was very helpful and had us in and out with our new purchase.

Overall the experience was excellent. Our sales rep, Eric, showed that he understood our interests and needs. He showed us several different vehicles and then listened carefully to what are "thoughts" were on each vehicle which steered us to other potential vehicles. When we finally settled on the best option for our interests (an 2025 Envista Avenir), he handled all of the "paperwork" in a reasonably efficient manner through the sale, arranging financing, and coordinating with our insurance company.

Great experience.. The staff was great ..Service was top notch..

Not pushed

The car was repaired in record time

I brought my 2024 Chevy Blazer EV back to after a front side panel was reset and painted - I found that there were film like spots on the roof, hood and doors that could not be removed by washing the car. They graciously took her in and worked their magic to clean everything up all in one afternoon!

The salesperson possessed excellent product knowledge and did a good job of answering questions.

Sales person was great. Very knowledgeable and courteous And worked with us to get a great price on the vehicle

Service was superior .Everyone at the service department was very helpful and friendly

This is not the first time that my truck was in for service and they could not do the update/recall because "GM's system was down". They had my truck for 2 days for another issue but couldn't do the recall/update because the system was down. Either GM has a big support issue or the dealer did not have the time to do it and blamed GM. Either way it is shame on the dealer or shame on GM that this could not be done within the 2 days. As hard as it is to get a service apt. at this dealer I would expect to get the work done without needing to schedule another apt. AGAIN - this is NOT the first time.

We have been dealing with Dana since 2018 and are very happy. He is very helpful in getting us a car that we can afford. Everyone at the dealership is very friendly.

Good morning I. G. Burton, (Lewes). This message is to the CEO ( I.G. Burton, . The manger of the service department ( Bryan Reynolds) and Service Advisor ( Matt Stanton). Your mission statement is to provide me with the best quality and most reliable service. I can tell you that for me , you have reached that goal each and every time that I have used your service department. I am a long time customer of I. G. Burton. I have purchased several vehicles over the years , and now own a 2015 Chevy Malibu and a 2016 Buick , lacrosse. As you know , they need regular service from Time to time and on other occasions need service beyond regular service. Each and every time the vehicles are under your care and service, we have been provided the best quality and most reliable service.. when we leave your dealership , we feel confident and good that our vehicle has been in good hands. My last visit was spontaneous. While driving the 2016 Buick, Lacrosse, the tire pressure light appeared and my left front tire was showing NO tire pressure. I took the vehicle to the Lewes dealership with out an appointment . Mr Matt Staton ( Advisor) , as always was very courteous and friendly and even though I didn���t have an appointment , was able to get my vehicle in for service. It was his expertise that it was a sensor that had gone bad and needed replacement. In my opinion , Mr Stanton is a highly qualified Professional when it comes to vehicle knowledge. Mr Bryan Reynolds has been a help to me on several occasions . He has a very good reputation . Again and again , I thank I. G. Burton for providing excellent service to your customers . It is the Service team and Manager at Lewes that really makes the difference and they do that each and every time my vehicles are at your dealership. I am very pleased with the service department and thank them for their time and effort I making my vehicle safe and ready for the road. Ed.

All good

Wade helped get me in for service after I set up the appointment wrong!!!

My appointment time was honored and the work was completed in a timely manner.

Brian was awesome every step of the way