Rear tire lost pressure a couple times; brought car to dealer. They found the valve stem was bad and they replaced that and the faulty TPM sensor. All is well again. Matt kept me informed and explained what the diagnosis and fix were. Another example of why I service my Buick 130 miles from my primary residence. They folks at IG Burton Service are top-notch IMO.
Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Ig Burton Lewes Chevrolet Buick Gmc (302) 645-6221
My wife and I were a bit concerned to see some staff members not wearing masks when interacting with some customers. While the masks are uncomfortable, it was our understanding that it was a matter of state law in relation to the COVID 19 outbreak, and required to limit transmission of the virus. More worrisome was the fact that this was in an area of Delaware ( Sussex County) with a high volume of COVID 19 cases. The service was otherwise very good. Our sales rep was excellent, as were the people in the finance dept.
I purchased a 2020 Chevy Trax for my parents. The sales experience was great and very quick. I contacted Zach Montgomery while I was at work, told him exactly what I was looking for. By lunch time he had everything approved, he picked me up from my house as soon as I got off work, took me to the dealership, and all I had to do was sign. I was out the door in less than 30 minutes. After surprising my parents Zach went the extra mile to travel to Dagsboro to their house to go over all the features, set up the Bluetooth to their phones, and answered any additional questions they had. I am very pleased with the service, and will be back again soon to purchase a Trail Boss for myself.
People friendly and informative. The only negative was due to coronavirus guidelines. I had to bring my granddaughter with me. Since the chairs was so very far apart, she was unable to sit near me. She was afraid to do so and ended up sitting on my lap which she is getting to heavy to do so.
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The service department at IG Burton Lewes is the best I have ever done business with. I needed routine service on my car and because of the COVID-19 virus they picked up my car and then brought it back after they completed the service. Fully sanitized! How do beat that! My compliments to the staff for their service, Thank you.
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Feel free to reach out to us if you need anything. Have a wonderful day.
When I called on a Wednesday for an appointment for the first service of my new GMC Acadia, I spoke with Zach. He was very helpful and explained everything that would be done. He gave me a choice of Thursday or Friday for servicing. I chose Friday but said that I would drop it off on Thursday. When I dropped the car off (about 2:00 p.m.), I was told it may get done that day. In fact, the service was completed that day, but I didn't pick it up until Friday morning. Everything was done, and the car was sitting out front. I really appreciated the helpfulness and punctuality. Excellent experience. Thank you to all involved.