1258 Reviews Found
Confirmed Service Customer
Your service department fixed the check engine light, However less than a week later the light came back on. So I have another appointment next week to go in for Diagnostics. I did really appreciate the courtesy drive to and from your dealership.
Veronica R.
REHOBOTH BEACH
Business Response
Hi Veronica, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Equinox went in for a recall. They took it in on time and was finished well before the hour they thought it would take.
Robert B.
LEWES
Business Response
Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Got an email from on star telling me that my starter needed service or bad connections and I should take it in for service. I took it in for service and they said that the battery needed charging. I don't understand why it would need charging. I use it every day and the alternator works. So they charged it and sent me on my way.
Clement L.
MILTON
Business Response
Clement, your feedback means a lot and we're glad that you've shared with us. Feel free to call or email anytime you have questions or concerns.
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Confirmed Service Customer
I brought my Equinox in for 15K mile service and with a couple of minor issues. Service advisor Zach provided excellent customer service and an explanation of what had been done to my vehicle. He also advised me that I could get a $40 gift card because of the synthetic oil change and my use of a GM credit card. All around excellent experience. Thank you!
Jeremiah D.
MILLSBORO
Business Response
Jeremiah, we sincerely appreciate your feedback. Each employee is a valued member of the i.g. Burton Lewes Automall team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
Curtis, we sincerely appreciate your feedback. Each employee is a valued member of the i.g. Burton Lewes Automall team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
technician left the cabin air filter cover off forcing me to return to have it corrected
Geoffrey F.
MILTON
Business Response
Geoffrey, thank you for bringing this issue to our attention. Open lines of communication with our customers are critical in improving our customer service, and we would like to learn more about your experience. Please contact our team at your earliest convenience so that we can work together to come to an understanding. We look forward to hearing from you.
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Business Response
Glad you had a great experience! Thank you, and have a fantastic day!
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Confirmed Service Customer
Although it took several days to identify the car’s issue, they eventually found and repaired the problem. Cost was resonable in spite of the length of time it took to diagnose and repair the car. Service attendant (Adam) was patient and professional during our phone and face to face conversations.
Walter L.
OCEAN VIEW
Business Response
Walter, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit i.g. Burton Lewes Automall. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
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Business Response
Glad you had a great experience!
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Business Response
Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Very informative and kept me in the loop of what was happening to my vehicle.
James B.
Rehoboth
Business Response
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
always good, but last time I had to ask for info on how to get mail in rebate. Info on form given as for what type of oil used dexos or synthetic, I need to call and find out. also what is ss shop supplies
Marlene R.
LEWES
Business Response
Hi Marlene, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Thanks for the great feedback!
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Business Response
Hi, thank you so much for the positive review!
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Business Response
Hi, thank you so much for the positive review!
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Business Response
Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Very in personal and took a long time on pick up of car after service
Vasker E.
LEWES
Business Response
Vasker, thank you for this information. We appreciate your business and will be sure to share your comments with our team. We hope to see you in the future, and please don't hesitate to contact us to discuss your comments in greater detail. Thanks again.
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Confirmed Service Customer
I appreciate the courteous, efficient service.
Frances L.
LEWES
Business Response
Hi there, thank you so much for your positive comments about i.g. Burton Lewes Automall! We sincerely value your business and look forward to your next visit!
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Business Response
Hi there, thank you; we appreciate your feedback! We hope to see you soon!
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Confirmed Service Customer
All the work was done in a timely manner based on my appointment time. Zach even came and spoke to me about another part that should be replaced before they just did it, I agreed. I like how he gave me an option.
Kathryn L.
BETHANY BEACH
Business Response
Thank you for taking the time to share your feedback, Kathryn. I'm happy to hear that our service team took great care of you during your visit. We look forward to seeing you again soon. Thanks!