Your service department fixed the check engine light, However less than a week later the light came back on. So I have another appointment next week to go in for Diagnostics. I did really appreciate the courtesy drive to and from your dealership.
Hi Veronica, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Got an email from on star telling me that my starter needed service or bad connections and I should take it in for service. I took it in for service and they said that the battery needed charging. I don't understand why it would need charging. I use it every day and the alternator works. So they charged it and sent me on my way.
I brought my Equinox in for 15K mile service and with a couple of minor issues. Service advisor Zach provided excellent customer service and an explanation of what had been done to my vehicle. He also advised me that I could get a $40 gift card because of the synthetic oil change and my use of a GM credit card. All around excellent experience. Thank you!
Jeremiah, we sincerely appreciate your feedback. Each employee is a valued member of the i.g. Burton Lewes Automall team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Curtis, we sincerely appreciate your feedback. Each employee is a valued member of the i.g. Burton Lewes Automall team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Geoffrey, thank you for bringing this issue to our attention. Open lines of communication with our customers are critical in improving our customer service, and we would like to learn more about your experience. Please contact our team at your earliest convenience so that we can work together to come to an understanding. We look forward to hearing from you.
Although it took several days to identify the car’s issue, they eventually found and repaired the problem. Cost was resonable in spite of the length of time it took to diagnose and repair the car. Service attendant (Adam) was patient and professional during our phone and face to face conversations.
Walter, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit i.g. Burton Lewes Automall. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
always good, but last time I had to ask for info on how to get mail in rebate. Info on form given as for what type of oil used dexos or synthetic, I need to call and find out. also what is ss shop supplies
Hi Marlene, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Vasker, thank you for this information. We appreciate your business and will be sure to share your comments with our team. We hope to see you in the future, and please don't hesitate to contact us to discuss your comments in greater detail. Thanks again.
All the work was done in a timely manner based on my appointment time. Zach even came and spoke to me about another part that should be replaced before they just did it, I agreed. I like how he gave me an option.