1060 Reviews Found
Confirmed Service Customer
Dealer had ordered the wrong part and after taking my car in found this out and had to order correct part. Now it is on back order and my car suffers .
Dennis M.
LEWES
Business Response
Hi there, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like the opportunity to make this up to you. Please contact our manager at (302) 360-8306 so we can make your experience a positive one.
Was this review helpful?
Confirmed Service Customer
We had a screw in back tire, I called to confirm you could patch. Gentleman was polite on phone. My wife brought it in later that day and both employees she spoke with were rude towards her and family friend, seemed annoyed or bothered with simple repair. They were willing to wait until it was fixed. I would have rated lower but they did take it back pretty quick and all our other experiences have been great.
Todd S.
GEORGETOWN
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Was this review helpful?
Business Response
Hi there, we regret your most recent visit with us was not up to the standards we strive for. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Ig Burton Lewes Chevrolet Buick GMC (302) 360-8306
Was this review helpful?
Business Response
Thank you Ms. Goodman for the Perfect Survey. Your REAL survey from GMC will be in your e-mail on Friday. Please fill it out and send it in. This is how Wade is judged by GMC. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Service writer Shane Mitchell took care of my A/C repairs and kept me well informed during repair process. Tomi at check out is always pleasant and nice to deal with. Thanks also to the tech that did all the repair work. Great job A/c works great now
Theodore A.
MILLSBORO
Business Response
Thank you Mr. Abt for the Perfect Survey. Your REAL survey from Chevrolet will be in your e-mail on Friday. Please fill it out and send it in. This is how Shane and Tome are judged by Chevrolet. They need all 10s and Completely Satisfied in every category just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Everything about the service was pleasant and efficient
Ian H.
MILLSBORO
Business Response
Thank you Mr. Hume for the Perfect Survey. Your REAL survey from Buick will be in your e-mail this Friday. Please fill it out and send it in. This is how Wade is judged by Buick. He needs all 10s and Completely Satisfied in every Category just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Thank you for getting my vehicle in so quick.
Sharon C.
MILLSBORO
Business Response
Thank you Ms. Coursey for returning your survey. Your REAL survey from Chevrolet will be in your e-mail on Friday. Please fill it out and send it in. This is how Shane is judged by Chevrolet. He needs all 10s and Completely Satisfied in every Category just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
The service rep, Matt is always responsive, knowledgeable and courteous during my visits. I appreciate someone that greets the customer in a pleasant manner and acknowledges that a customer has walked into the service area. Other service reps keep their heads down and appear too busy to say hello. A small price to pay for good customer relations.
Dennis J.
MILTON
Business Response
Thank you Mr. Jones for the Perfect Survey. Your REAL survey form Chevrolet will be in your e-mail on Friday. Please fill it out and send it in. This is how Matthew is judged by Chevrolet. He needs all 10s and completely Satisfied in every Category just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
everything was great and the car runs as good as it did before I took it in. Suggestion: It should be customary to wash the car afterwards. This is the first dealership that doesn't wash and clean inside of the car after a big job or even an oil change.
Christy D.
REHOBOTH BEACH
Business Response
Thank you Ms. Dill for returning your survey. Your REAL survey from GMC will be in your e-mail on Friday. Please fill it out and send it in. This is how Wade is judged by GMC. He needs all 10s and completely Satisfied in every Category just to PASS. Thank you very much for your Business. Please ask for Car Wash on next service.
Was this review helpful?
Confirmed Service Customer
Always spoke with someone competent and friendly. . Extremely pleasant and helpful woman checked me out when I picked up my vehicle after service. I will definitely be back.
Linda D.
MILLSBORO
Business Response
Thank you Ms. Davies for the Perfect Survey. Your REAL survey will be in your e-mail Today. Please fill it out and send it in. This is how Shane is Judged by Cadillac. He needs all 10s and Completely Satisfied in every Category just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
I am satisfied with all aspects of my recent service.
Karl J.
LEWES
Business Response
Thank you Mr. Josker for the Perfect Survey. Your REAL survey from Chevrolet will be in your e-mail TODAY. Please fill it out and send it in. This is how Wade is Judged by Chevrolet. He needs all 10s and Completely Satisfied just o PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Got the job done. Got to me to work. Brought me back to the dealership when it was done. Good service.
Jamie M.
MILLSBORO
Business Response
Thank you Mr. Middleton for the Perfect Survey. Your REAL survey from Chevrolet will be in your e-mail on Friday. Please fill it out an send it in. This is how Shane is Judged by Chevrolet. He needs all 10s and completely Satisfied in every Category just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
I went here for service, to check on items on my new truck covered under warranty. I met 2 service managers, both were excellent. 3 of 4 of my concerns were resolved. The team did not find the problem with the. 4th concern, but told me to bring my truck back as soon as I hear the noises that concerned me in the 1st place. So Ig Burton Lewes Service team is very professional and care about the customer. Great experience, great staff, I feel appreciated and treated like a customer should as all businesses should treat their customers. Very satisfied.
Matt K.
LEWES
Business Response
Thank you Mr. Kasmer for the Perfect Survey. Your REAL survey from Chevrolet will be in your e-mail TODAY. Please fill it out and send it in. This is how Shane is Judged by Chevrolet. He needs all 10s and Completely Satisfied in every Category just to PASS. Thank you very much for your Business.
Was this review helpful?
Business Response
Thank you Mr. Wilson for the Perfect Survey. Your REAL survey will be in your e-mail on Friday. Please fill it out and send it in. This is how Shane is Judged by Chevrolet. He needs all 10s and Completely Satisfied in every Category just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Today having my vehicle serviced was like all other times. I was greeted by the staff. We went over why I was there. They listened. I have been fortunate to have Mr. Matt Stanton. He is excellent , knows his job and sees to it that your vehicle will be taken care of . Mr.Stanton keeps you up -dated and recommends service that your vehicle is in need of or the very near future. It is always a very good service experience . I know my vehicle is in good hands at I.G. Burton and especially Mr. Matt Stanton.
Edward J.
HARBESON
Business Response
Thank you Mr. Joyner for the Perfect Survey. Your REAL survey from Buick will be in your e-mail on Friday. Please fill it out and send it in. This is how Matthew is Judged by Buick. He needs all 10s and Completely Satisfied just to PASS. Thank you very much for your Business.
Was this review helpful?
Business Response
Thank you Ms. Audinot-Rupp for the Perfect Survey. Your REAL Survey will be in your E-mail on Friday. Please fill it out and send it in. This is how Zach is Judged by Chevrolet. He needs all 5s and Completely Satisfied in every Category just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Little bit pricey for sure , but like the service. I just can’t afford it on regular basis.
John G.
LEWES
Business Response
Thank you Mr. Grantuskas for the Perfect Survey. Your REAL survey will be in your e-mail this Friday. Please fill it out and send it in. This is how Shane is Judged by GMC. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Business Response
Thank you Mr. Thompson for the Perfect Survey. Your REAL survey from GMC will be in your E-mail this Friday. Please fill it out and send it in. This is how Wade is Judged by GMC. He needs all 10s and Completely Satisfied in every Category just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
I was at the collusion shop took a bit longer than I expected but the outcome was fine
Charles A.
REHOBOTH
Business Response
Thank you Mr. Allen for the Perfect Survey. Your REAL survey will be in your e-mail on Friday. Please fill it out and send it in. This is how Anna is judged by Buick. She needs all 10s and Completely Satisfied in every Category just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Did work that was scheduled then gave me a loner vehicle so they could fix other problems that were found. Saved me a return trip another day.
David H.
LEWES
Business Response
Thank you Mr. Haines for the Perfect Survey. Your REAL survey from Chevrolet will be in your e-mail on Friday. Please fill it out and send it in. This is how Wade is judged by Chevrolet. He needs all 10s and Completely Satisfied in every Category to PASS. Thank you very much for your Business.