1106 Reviews Found
Confirmed Service Customer
I brought my 2023 corvette in to get detailed and the guys did a great job.
Robert D.
HARBESON
Business Response
Thank you, Mr. Davis for the Perfect Survey. Your REAL survey from Chevrolet will be in your e-mail on Friday. It is 20 Questions long. Please fill it out and send it in. This is how Greg is Judged by Chevrolet. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Please consider this as feedback and not a compliant. I was given an assigned service appointment time of 8:20 and I checked in online and it indicated that I could drop my keys at the front counter. When I entered the service area there were three gentlemen working in their stations and no customers. No one looked up to make eye contact or mentioned that they would be right with me. I finally had to asked, can I drop off my keys? I understand the pressure staff members are under with lack of help these days and a simple, I''ll be right with you would help improve a customer's experience. Secondly, the website quotes an oil change and warranty check-up as $99.95. When I picked up the vehicle I had a $20.00 coupon that you sent me. They would only give me $10.00 off because they already discounted the service $10.00?. I expected to pay, $99.95 minus $20.00 or $79.95. Instead I paid $89.95. Felt like a bait and switch. Takes me back to the old days when folks didn't trust car dealerships. We use your service department for both of our vehicles and will continue to visit. I just felt the need to provide feedback that doesn't necessary line up with the messages of your TV advertising. Thanks for listening. Jim Klabe
James K.
LEWES
Business Response
Thank you Mr. Klabe for returning your survey.
Was this review helpful?
Confirmed Service Customer
Great customer service from scheduling to pick up. Had a 30,000 mile service done along with an engine nocking issue that was handled professionally by the tech and engineer to make sure it wasn’t a major problem.
Jay R.
LEWES
Business Response
Thank you for the Perfect Survey. Your REAL survey from Chevrolet will be in your e-mail on Friday. It is 20 Questions long. Please fill it out and send it in. This is how Shane is Judged by Chevrolet. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Online pricing wasn't accurate. I had the IG Burton Service Menu done and the online pricing was $24.95 but I was charged almost $42 for the service. When I asked why the service manager told me the price increase was because my car is an EV and they have to charge more. His reasoning is understandable but I wish the online price was accurate. The tech did a good job with the software update but recommended not to rotate the tires even though the front axle was worn more than the rear. Instead I was quoted a price to replace all 4 tires despite having 4/32 tread remaining. I asked them to rotate them anyway which they did in a timely manner.
Henry S.
DOVER
Business Response
Thank you for returning your survey.
Was this review helpful?
Confirmed Service Customer
Wade was excellent! Team was very professional
George M.
MILLSBORO
Business Response
Thank you Mr. Medairy for the Perfect Survey. Your REAL survey from Buick will be in your e-mail on Friday. It is 20 Questions long. Please fill it out and send it in. This is how Wade is Judged by Buick. He needs all 10s and Completely Satisfied in every Category just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Easy to schedule the appointment, friendly service and completed on time.
Diane D.
MILLSBORO
Business Response
Thank you Ms. Driscoll for the Perfect Survey. Your REAL survey from Buick will be in your e-mail on Friday. It is 20 Questions long. Please fill it out and send it in. This is how Matthew is Judged by Buick. He needs all 10s and Completely Satisfied in every Category just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
The staff is always pleasant and accomodating. We have purchased two Chevy's at the Lewes Automall and are extremely satisfied with the entire experience, from sales to service.
Robert K.
REHOBOTH BEACH
Business Response
Thank you Mr. Kaden for the Perfect Survey. Your REAL survey will be in your e-mail on Friday. It is 20 Questions long. Please fill it out and send it in. This is how Wade is Judged by Chevrolet. He needs all 10s and Completely Satisfied in every Category just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
on 9/22 when i came home from work my neighbor noticed i had a headlight out. the next morning i went to my local i.g.burton to see if i could get it taken care of. They let me know if i could leave the car they could fit the car into their schedule. Very grateful they were able to do that as there was also a rusted out cable on the battery which they were also able to take care of for me also. thank you once again for great service.
Carol H.
LEWES
Business Response
Thank you Ms. Holloway for the Perfect Survey. Your REAL survey from Chevrolet will be in your e-mail on Friday. It is 20 Questions long. Please fill it out and send it in. This is how Wade is Judged by Chevrolet. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Sales Customer
Quick, terms were as promised and no sales pitch.
Richard K.
DAGSBORO
Business Response
Thank you Mr. Kansler for the Perfect Survey.
Was this review helpful?
Business Response
Thank you Mr. Brennan for the Perfect Survey. Your REAL survey from GMC will be in your e-mail on Friday. It is 20 Questions long. Please fill it out and send it in. This is how Matthew is Judged by GMC. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
The IG Burton staff are always professional and courteous.
Linden D.
SMYRNA
Business Response
Thank you Mr. Doughyen for the Perfect Survey. Your REAL survey from GMC will be in your e-mail on Friday. It is 20 Questions long. Please fill it out and send it in. This is how Wade is Judged by GMC. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Business Response
Thank you Ms. Rivera for the Perfect Survey. Your REAL survey will be in your E-mail on Friday. It is 20 Questions long. Please fill it out and send it in. This is how Matthew is Judged by GMC. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Business Response
Thank you Ms. Palmer for the Perfect Survey. Your REAL survey from GMC will be in your e-mail on Friday. It is 20 Questions long. Please fill it out and send it in. This is how Matthew is Judged by GMC. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Great group of people. Very easy to deal with.
Francis P.
LEWES
Business Response
Thank you Francis Perito for the Perfect Survey. Your REAL survey from GMC will be in your e-mail on Friday. It is 20 Questions long. Please fill it out and send it in. This is how Wade is Judged by GMC. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
I went in for an oil change and basic maintenance of my vehicle. The staff were ready to take my car at the appointed time and were very clear about the time of return and the work to be done. My car was ready as promised.
Maurice M.
MILTON
Business Response
Thank you Mr. Mcgrath for the Perfect Survey. Your REAL survey from Chevrolet will be in your E-mail on Friday. It is 20 Questions long. Please fill it out and send it in. This is How Wade is Judged by Chevrolet. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Business Response
Thank you Mr. Eaddy for the Perfect Survey. Your REAL survey from Buick is in your e-mail RIGHT NOW. It is 20 Questions long. Please fill it out and send it in. This is how Matthew is Judged by Buick. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Service department listened to my concerns and took care of the issue and quickly
Robert G.
FRANKFORD
Business Response
Thank you Mr. Gerbino for the Perfect Survey. Your REAL survey is in your e-mail RIGHT NOW, It is 20 Questions long. Please fill it out and send it in. This is how Wade is Judged by Chevrolet. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Our service representative, Shane, was prompt, courteous and professional in all regards. He met and exceeded our expectations.
Doug T.
FENWICK ISLAND
Business Response
Thank you Mr. Thran for the Perfect Survey. Your REAL survey from GMC is in your e-mail RIGHT NOW. It is 20 Questions long. Please fill it out and send it in. This is how Shane is Judged by GMC. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Confirmed Service Customer
Very happy with my visit. Staff was pleasant and professional. Can ask questions at any time.
Brett B.
MILLSBORO
Business Response
Thank you Mr. Betke for the Perfect survey. Your REAL survey from Chevrolet is in your e-mail RIGHT NOW, It is 20 Questions long. Please fill it out and send it in. This is how Matthew is Judged by Chevrolet. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.
Was this review helpful?
Business Response
Thank you Mr. Banks for the Perfect Survey. Your REAL survey from Chevrolet is in your E-mail RIGHT NOW. It is 20 Questions long. Please fill it out and send it in. It is how Brentt is Judged by Chevrolet. He needs all 10s and Completely Satisfied in every Category Just to PASS. Thank you very much for your Business.