Confirmed Service Customer
Good morning I G Burton( Lewes). You state that your goal is to provide me with the best possible and quality that I can reply upon. Well that statement came true for me on September 7th. About 2 weeks prior to that date , my 2016 Buick LaCrosse was at the dealership for 6 months regular maintenance. Everything resulted in very good service. On Sunday, September 5th as I was leaving Church, a light symbol appeared on the menu of items on dash board. As I drove home , it continued to stay on. It made me nervous for I did not understand exactly what warning symbol was telling me. I did not drive the vehicle the rest of the day. Now , the next day was Labor Day and the dealership was closed. First thing on September 7th, I drove the vehicle to the dealership. Now , here comes proof of your mission statement coming to life and working. I did not have an appointment , but the dealership accepted me with courtesy and friendliness, and listen to my problem and said they would look at the problem and get it solved. And 2 hours later , the problem was solved and explained to me . My worry and concern were gone. I was back in tip top shape. My advisor was Mr. Matthew Stanton. . He is a definite asset to the dealership. He is courteous , friendly and helpful. He took the time to listen about my problem, my concern. Mr. Stanton is very professional. I am a very satisfied customer and one that did not have an appointment. I give the highest rating to the maintenance advisors At the Lewes ( I G Burton). I am a Happy Camper. ( Ed).
Edward J.
HARBESON,
DE

Business Response
Thank you, Mr. Joyner for the Perfect Survey.
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Good morning. Thank you for the A#1 treatment of myself and vehicle. This time vehicle had basic maintenance work. But no matter what the service perf...


Confirmed Service Customer
Mar was very helpful fan sthermostat was stuck open had error code from OnStar Mat got me in without service appointment timely professional repair



