1347 Reviews Found
Confirmed Service Customer
I bring my 2011 Chevy Colorado to have it serviced. I bought my 2011 Chevy Colorado at I.G.Burton Automall.
Charles R.
REHOBOTH BEACH
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
service was great and they were used the cost at best for the service
Harry W.
GEORGETOWN
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the i.g. Burton Lewes Automall team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Service Customer
the service was performed quickly, in a very professional manner
Joe P.
REHOBOTH
Business Response
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The person sitting at the desk closest to the service center door should speak to people. I walked up and stood there and he was shuffling papers...looked up at me and did not speak. Rude. I was going to buy a car here but now I am not. Is this how you treat people of color?
Silas M.
REHOBOTH BEACH
Business Response
Thank you for providing us with your feedback. We apologize for your unsatisfactory experience and we would like to speak with you to make amends. Please call us so we can address your review.
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Confirmed Service Customer
Called to ask about drop off for oil change, rep told me that they were very busy had to get a lot of vehicles out before the weekend. This was Thursday did not have any openings. Drop off would not be a good idea. So I go online and what do I see? An appointment that could be booked for 12 noon that day! Hummmm...So I book it. Drop vehicle off and was told by a confused rep that all his guys are out to lunch. Said I just want to drop off, not waiting, oh, OK. BUT why have a booking for noon when you can't handle it? Good thing oil change was free or Jiffy Lube 1/2 mile away and closer to my house wold have gotten my business, guess they will when the FREE oil change runs out. I was never told they were to busy there!
Thomas D.
WILMINGTON
Business Response
Thomas, thank you for providing us with your feedback. We apologize for your unsatisfactory experience and we would like to speak with you to make amends. Please call us so we can address your review.
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Business Response
We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
When I called for a tow, I was told to contact GM Roadside service, but your service rep did not give me a phone number. He said the dealer does not have their own towing service, contact GM roadside service. I did and they were extremely nice and efficient.
Natalie M.
REHOBOTH BEACH
Business Response
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and if you ever have any questions or concerns don't hesitate to give us a call.
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Confirmed Service Customer
Friendly, helpful, no pressure. Did not like the upselling at the financial part. That info should be given while with g.m. and the salesman. I am used to that part but with these newer trucks it is a game changer. If my wife wasn't wanting of vehicle i probably would have gotten up to leave to push a better deal.
Karen S.
LEWES
Business Response
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and if you ever have any questions or concerns don't hesitate to give us a call.
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Confirmed Service Customer
service was courteous an helpful with recomendations no pressure
William M.
LEWES
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Sales Customer
Dana Cera was a terrific salesperson. He knew the product and gave us a great deal.
Robert K.
LEWES
Business Response
Robert, we sincerely appreciate your feedback. Each employee is a valued member of the i.g. Burton Lewes Automall team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Pleasant, professional people. Nice waiting area with great amenities.
Susan S.
REHOBOTH BEACH
Business Response
Hi Susan! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
There are issues from 6 months or more still not taken care of.
Debra M.
REHOBOTH BEACH
Business Response
Hi Debra, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Have been going to this dealership for many years & have always been been very pleased with the workmanship and the friendly attitude of "all" of the people involved at all levels.
Bruce M.
MILTON
Business Response
Bruce, we want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
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Business Response
James, thank you for sharing these kind words. We really appreciate you taking the time to write about our service department and hope to see you again in the future.
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Confirmed Service Customer
Everything thing has always gone as planned. Thank You
Robert D.
FRANKFORD
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
Very speedy. Asked the day before if I could bring it down for the next day, it wasn't an issue. It was done before 9:00.
Heather B.
HARRINGTON
Business Response
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
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Confirmed Sales Customer
Dana took great care of me from start to finish
Ryan S.
REHOBOTH BEACH
Business Response
Ryan, we sincerely appreciate your feedback. Each employee is a valued member of the i.g. Burton Lewes Automall team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Excellent experience,first time at this location, great service,very nice professional folks,in and out quickly!
Thomas M.
MILLSBORO
Business Response
Thomas, we sincerely appreciate your feedback. Each employee is a valued member of the i.g. Burton Lewes Automall team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
We're so happy to hear that you had a Positiveexperience. We look forward to continuing to work with you.
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Confirmed Service Customer
Adam told me it would take at least an hour to do the service.It was done in 45 minutes. I was very pleased.
Michael S.
LEWES
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.